BT and TalkTalk internet has gone down: Users unable to connect to broadband across UK

BT and TalkTalk’s internet appears to have gone down.

Users complained they were unable to get online through their WiFi connections amid what appeared to be a widespread outage.

The companies are just the latest internet providers to experience problems, following high-profile outages among users of Virgin Media.

Home internet connections appeared to have been largely stable through the lockdown period, though the nationwide reliance on such connections mean even short outages can cause major problems.


According to DownDetector, the issues with BT started escalating at 11:41am UK time, while TalkTalk’s issues began at approximately 11:57am UK time.

The worst affected areas seemed to be London, Glasgow, Newcastle, Gateshead and Sunderland, according to reports.

The earlier issues in the North East of England have now been resolved. We apologise for the inconvenience caused during this time and appreciate your patience whilst we worked to get things fixed,” TalkTalk tweeted.

However, some users are still reporting that their internet connection has not resumed.

“We’re aware some of our customers in the Newcastle area are currently experiencing intermittent problems when trying to connect to the internet using BT broadband. This is due to a fire at a local site in Newcastle, which has now been contained. Our engineers are on site and working quickly to resolve this. We apologise to our customers for any inconvenience caused,” a BT spokesperson said.

BT’s status page says that users in Newcastle, Jesmond and South Shields areas have been affected.