HIMSS21 tech news: Patient engagement tools aid patients and providers

HIMSS21 tech news: Patient engagement tools aid patients and providers

Revation Systems, a vendor of cloud-based messaging and communications technology, has debuted advancements to its LinkLive unified communications platform. LinkLive is designed to give healthcare providers a secure means for digital patient engagement through virtual channels in one centralized solution to improve the employee and patient experience, the company said.

Revation has introduced three new and improved platform enhancements designed to meet the demands of healthcare organizations. The first is called Digital Agent Experience, a new web-based experience for the LinkLive digital customer service platform. Improvements are targeted at solving critical workflows central to healthcare organizations today as well as providing for deep integrations with healthcare applications, like EHRs.

In one example, for patient transfer teams, patient data is shared through an EHR integration, eliminating unsecure forms of patient data sharing, like faxing, while enabling agents to handle three or four transfer requests simultaneously. The platform’s ad hoc conferencing capability eliminates conference bridges and callbacks while giving agents visual access to all sessions to decrease the time it takes to transfer and admit a patient, the company said.

The second enhancement is a digital office solution called CMyServices, which provides pharmacists, sales representatives, case workers and providers with a secure means for patient or member engagement on a variety of channels in one centralized portal.

This allows organizations to reduce complexity while also replicating the experience of a physical office. The solution can be integrated with EHRs and uses Revation’s new web-based digital customer service experience. CMyServices is available as a standalone service and is also available to existing LinkLive users.

The third enhancement is dubbed Mobile Worker 2.0, designed to provide on-the-go case workers with the tools they need to communicate on-site efficiently and securely, from one integrated application. This solution, available on any Apple or Android mobile device, incorporates EHR and CRM data to automate workflows and associate communications with patient and agent data.

Revation Systems is in HIMSS21 booth 3071.

Patient-reported outcome tool

DTX, a vendor of a text message-based electronic patient-reported outcome tool designed to help streamline patient data collection and analysis, announced at HIMSS21 that the tool was implemented at Brain and Spine Surgeons of New York (BSSNY) to evaluate post-operative outcomes for spinal surgery patients.

BSSNY is a 26-physician multispecialty surgical center based in Westchester County, New York. It had previously used different methods, including paper forms and phone calls, to collect and analyze data and found these modalities to be inefficient. After implementing DTX, the BSSNY patient response rate increased from 26% to 52%, and the mean time required for data collection was reduced by 67%.

Patient-reported outcomes are a critical way to assess the ongoing state of patient health and satisfaction. DTX is web-based so there is no need to download or install an app. Patients receive a link via text message that opens a secure web browser on the phone allowing the survey to be completed. Ninety percent of text messages are read within the first three minutes, the company said.

BSSNY implemented DTX to also monitor patients who received a spinal cord stimulator (SCS) implant. Implementation of an SCS is a high-risk surgery with a chance of severe complications such as paralysis and severe bleeding. If adverse effects are caught early, these complications can be potentially avoided or mitigated.

Patients received automated text message surveys assessing complication status 24 hours after surgery and then every 6 hours for 48 hours. BSSNY surgeons and clinical staff received immediate email and text alerts if patients had any symptoms indicative of possible complications. This escalation allowed BSSNY providers to better manage high-risk patients and intervene when necessary, helping to reduce hospital readmissions and improve patient care.

DTX is in HIMSS21 booth C100-68.

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